HOTEL MANAGEMENT SKILLS AND CUSTOMER SERVICE ATTITUDE
Unlike any other profession, in case you are in hotel management and you want to be successful in that then you should not only have the required hotel management skills for the position that you are holding but at the same time you should be have a customer service attitude for real.
In case you don’t have the customer service spark, then you would never be able to make it – no matter you have a degree from the top hotel management institute. If you are secretly thinking that you don’t have the customer service attitude and you would mold then, again you are wasting your time. You might be able to survive in the hotel management job but then you would not be successful. Though, your chances of any other job minus customer service can do wonders for you.
Customer service for real is the essence of hotel management business. With the best of the customer service attitude which is not a put on one, you would get repeat business from the customers despite the short comes the hotel has. As at the end of the day we are dealing with people who love to be respected and appreciated, and that is what you need to cater to being in the hotel management business.